Refund Policy

1. Upfront Deposit Policy

Because Analyzen specializes in tailor-made software (such as custom background automation engines, data consolidators, and web portals), each project consumes specific engineering hours, environment configurations, and timeline planning.

To guarantee focus and allocate developer resources, we require a **50% upfront deposit** via secure PayPal Invoices.

**Once project specifications have been officially signed off and custom software development has commenced, the 50% upfront deposit is fully non-refundable.**

2. Delivery Validation

Before issuing the final invoice for the remaining **50% balance**, we invite you to validate the system's performance. Depending on the project type:

• **Background Engines**: We send a sample compiled report, database dump, or record count verifying correct operation.
• **Desktop GUI & Dashboards**: We hold an interactive screen-sharing walkthrough (via Zoom, Google Meet, or Slack) showing all requested functions running perfectly.

If the functional demo fails to meet the exact technical metrics outlined in the initial specification document, we will make all necessary corrections at no additional cost until it complies.

3. Final Delivery & Post-Payment

The remaining 50% balance must be settled upon successful validation. Immediately after PayPal confirmation, we deliver the complete, uncompiled source code, administrative panel logs, and full database assets.

**Once the source code assets have been delivered, no refunds can be issued for either the deposit or the final payment.**

4. 30-Day Technical Support Guarantee

To ensure total reliability, Analyzen provides a **30-day technical support period** starting on the day of delivery. During this period, we will troubleshoot and fix any runtime bugs, script errors, or output parsing failures that do not match the original specification, completely free of charge.

This free support does not cover modifications or script updates arising from third-party API changes, website structure modifications (in the case of web scraping), or OS patches released after delivery.